Home Insurance Claim

I called Standard bank home insurance to log in a call as the ceilings at my house were falling, the contractors came to view the falling ceilings and took necessary pictures, a week later i called the bank again following up on the query, though no one seemed to know given the claim number and repeatedly telling the story to the rude/unhelpful consultants. I gave up and ended up going to the head office myself in JHB CBD, I was still given the run around by a consultant named Felicia - then was told that the bank will not be able to come fix the falling ceilings as according to the contractors the ceiling were incorrectly installed, not sure why as the house was invigilated by the bank in order for the house insurance to be approved. Its been 3weeks now still stuck will falling ceilings and a dirty house! I need this to be fixed as soon as 2weeks ago already