Home Contents Insurance Claim - No Communication - Not Prioritized😡

Sent communication for a Home Contents Claim on 14/5/2026. No response or Acknowledgment of claim received. followed up for feedback on the 15/05/2026

Received communication that I would be contacted to register the claim Up to now no-one has called

Surely any Insurance claim of any sort is regarded as an emergency and priority This is by far the most disappointing insurance I have ever had to deal with