Heartless Insurers!

On the eve of the 11th of January my mother’s house was flooded by heavy rains in Port Elizabeth. The rain seemed to come through the ceiling. We assume the rain might have caused damage. My mother is 67 years old and lives alone. She called Standard Bank insurance on the 11th to submit a claim and she was told that an assessor would be sent at 1230 the same day. She waited the whole day and no assessor came with no communication from Standard Bank. Today we follow up and either the phone is not being picked up when my mother called and I was dealt with by an incredibly rude Palesa Moletsane! Standard Bank insurance still has not gone back to my mother to inform her of the way forward with this claim and as a result we sit in worry if the rain should fall again tonight and what if the ceiling falls because of the pressure from the rains. Standard Bank service is the pits! It’s been a day and a half and a claim is still not dealt with despite multiple escalations even to a Calvin who is the Business Manager! Your level of complacency is appalling to say the least! You have an elderly pensioner sitting in a house with risk whereas she pays a premium in ensuring that she doesn’t have to suffer from such risks and Standard Bank is sitting unbothered because these are the clients you don’t give a damn about!