Hasnt Paid out my AUTHORIZED AND APPROVED CLAIM

I submitted a claim through St Bank, who have now approved and authorized my claim. I received a notification to which I had to reply with my ID Number to redeem my voucher for my claim..

I have not received my voucher (Funds)

2nd to that, when I dial ********** 467 (the suggested number to call) I get through to another company.

Please advise how and when I will be receiving my payout