Half done repairs, poor communication and lack of accountability.

On the 9th September 2025 I logged a claim of burst water pipes, water leak on the ceiling, and I was referred to Phakamani Nqubezelo Holdings GP to assess damages and fix. Wall tiles fell off when they removed the damaged ceiling as a result of water damage on my bathroom walls. What’s worst is that after the replacement of the burst pipes we have a new problem. Each time water taps are opened, the replaced pipes tremble on the roof like a bomb bang. Phakama Nqubezelo Holdings reported the matter to Standard Bank Insurance, so did i. I have been calling several times for the replacement of the fallen tiles, fixing of the replaced pipes and water damaged door in vain. It is soooo easy for them to deduct the premiums monthly without fail but am left with a half done job. I don’t think I will refer anyone to Standard Bank Insurance ever, am highly disappointed at their service. Please assist