Hail storm claim

<p>To say I am disappointed with standard bank is an understatement. On the 26th of October there was a hail storm which damaged my windows, electric fence, roof tiles and the paint on my walls. I called standardbank on the 27th. They told me they will send a building contractor, an electrician and pg glass. Indeed the assessors came on the day. PG glass replaced my windows on the day and I paid them.</p> <p>On the 7/11/16 I called the bank to find out what the progress on my claim was and they told me they were still waiting for a quotation from the builder. They will call him and get back to me. On the 9th I called back and they told me the same story. I called again on the the 10th, same story. I then called their complaints department to lodge a complaint. Everything time I call them they promise to call back and they never do. I received a call from Mohamed on the 11 informing me that he will be handling my case. I never heard from him after that.</p> <p>On the 14 I called and spoke to Joyce who told me there's nothing she can do for me since I escalated the matter. She was also asking me to hold while she calls the contractor. I refused to hold. It seems as if they only call the contractor when I call them. And they never get back to me.</p> <p>I asked Joyce why do they want a builder who takes more than 2 weeks to submit a quote to come and work in my house? I made it clear that I wanted the electrician to come and fix my electric fence because my security was compromised. They told me the electrician had given them the quote but they have spoken to the builder to do the fence as well.</p> <p>I told Joyce that I want my fence fixed asap, we will worry about the rest later. She said she'll take the matter to her supervisor and get back to me. She never did. I called on the 18th and spoke to Anthea, I told her how frustrated I was and that I am tired of hearing the same story about the contractor. When I insured my home contents, I told them I have an electric fence, so I pay my premiums based on that. </p> <p>I also told them that my security should be treated as a priority. She spoke to her supervisor and confirmed they will do a cash settlement on the fence within 48 working hours. I expected to get my payout latest yesterday. I got nothing. I called this morning and spoke to Monica who told me she's escalating the payout for approval. That's what Anthea said to me last Friday already.</p> <p>I really don't know what to do. I have spent a lot of money calling and holding for a long time for nothing. This is unfair and I don't know who to speak to because their complaints department is just as useless.</p>