Hail damage claim on deaf ears

My claim is still ongoing after nearly 3 weeks after the hail damage. I had to literally beg them to get a service provider to come and assess. I have an open roof for rain to get in where damage is ongoing on a daily basis with the storms we are getting now in the middle of the rain season. I have called the call centre numerous times over the 3 weeks with little or no help and falling on deaf ears with no care or sympathy for our current situation. I get an empty promise everytime that I will get a call back before the end of the business day. Iam absolutely disgusted in the service received from Standard Bank insurance. It seems to me that they do not have their customers as their first priority. No help was even offered to do emergency repairs, I took it upon myself to lay out cash to get my property in a livable state. Standard bank this is unacceptable and I suspect you must be losing customers. I opted for a cash payout and this seems to be taking forever, everytime I call I spend R50 on airtime waiting to get help on the line to tell me they offline or they waiting for feedback from the service provider. We are paying for this servive, so please provide it ! I should not be following up with Standardbank insurance, you should be following up with your customers! Claim No 20/ 098595