Geyser repairs_Pathetic Service

<p>Three weeks ago we contacted Standard bank insurance for household claims for a geyser repair as the geyser was leaking.</p> <p> </p> <p>Dailed ********** 444 and received ref no 16/066364. It has been three weeks and i have not had a hot water line.</p> <p> </p> <p>Their email department does not know the meaning of a response. Have not recieved one to date.</p> <p> </p> <p>Called the claims department for updates and was also advised to report the delays via complaints. Each call has been an average of 10-12minutes.</p> <p> </p> <p>Between yesterday and today i spoke to Candice and Lerato who were supposed to escalate to managment and get back to me via email. The manager was on a call and was supposed to contact me thereafter. Nothing since.</p> <p> </p> <p>This morning i speak Monica after the plumbers came to take pictures. She tells me they will have a decision after they review the pictures.</p> <p> </p> <p>I had also requested to Speak to candice from yesterday to avoid explaining the issues ad infitum. But apparently thats not possible. </p> <p> </p> <p>The facts:</p> <p>B&S plumbers were contracted by SBIL to replace the geyser 2 years ago and installed the new one with 10year guarantee </p> <p> </p> <p>B&S visited to asses the claim. They informed us that the manufacturer needed to replace the geyser. </p> <p> </p> <p>In the interim they have done JACK **** to provide a temporary solution as was done last time i.e. installation of a temporary electric geyser. Their response is that the insurers have not instructed them to such. This is clearly Lack of interest from SBIL. </p> <p> </p> <p>B&S plumbere came this morning to take pictures, later they returned to balance the pressure in a leaking geyser , which doesnt address the issue as the geyser has a leak </p> <p> </p> <p>Another B&S rep came now at 2pm to take pictures of they geyser and valve.</p> <p> </p> <p>No one can give us an indication of when we will get a hot water supply in the home</p> <p> </p> <p>The insurance SBIL do not care for customer care or satisfaction .</p> <p> </p> <p>B&S Plumbers should open up a photography company. Geyser repairs and customer consideration arent their main concern.</p> <p> </p> <p>We have been living like cavemen for 3 weeks. Thankfully we did not have to resort to collecting water from the river as well. </p> <p> </p> <p>I am confused and thought that i was dealing with a government/municipal department, who are outstanding at lack of service delivery. </p> <p> </p> <p> </p> <p> </p> <p> </p>