Geyser repair by Standard bank bond insurance

Our geyser burst on Sunday. We eventually after spending a few hundred rand in airtime got through to lodge our claim. We have had the most disgusting service out of a bunch of *********** contractors as well as assessors and people answering the phones. We have had probably 20 different people here to replace some of the damaged ceilings but not all because the assessor didn’t assess them properly. They have had to make another trap door in our ceiling to get the geyser out. The installation was done very poorly and repaired by the electrician who came to connect it after the retarded plumber finished their shoddy installation. Today we are still without hot water and can’t get hold of any supervisor to assist us. The contractors start work anytime after 10am and just don’t seem to get finished and just do half the job. This we are still expected to pay the excess on. Standard bank should be ashamed of how they treat their long term customers. Totally unacceptable and pathetic service. We will definitely be cancelling our insurance with them once this is done.