Geyser Problem

Good day,

I would want to voice my displeasure with Standard Bank Home Insurance, my insurance provider, in relation to my geyser. I reported my geyser not working on March 5, 2024, and an Assessor came to investigate. Upon investigation, it was determined that the geyser needed to be replaced and that Kwikot (PTY) LTD's guarantee still app****. After that, Kwikot hired AD Hoc Plumbing, and the geyser was replaced. The bad news is that the new geyser isn't working. When I contacted them to let them know, they said that I, the client, had to pay R1200 to Kwikot for the thermostat. When I refused to give the money, they said they would just replace the drum and not the thermostat. After that, I called Plumlink to find out how much the thermostat was. I told them my experience, and they said that when suppliers buy stock, they get everything within the geyser, which implies that Kwikot needs to give me the geyser's thermostat. I contacted Standard Bank Home Insurance on Friday, March 8, 2024, and Precious answered. She said she will take care of the situation on Monday, March 11. My family and I are finding the whole situation difficult because we are without hot water.