1 reviews | Active since Oct 2018
Geyser claim refund ignored!
After registering a claim on the 5th September, and having my geyser replaced I submitted my invoice for payment on 11 Sept. All my emails have been ignored even though when I phone I'm told that they've been received. Since then I have followed up 5 times, each time being assured that the refund would be speedily processed. Today 2 October I asked to speak to a supervisor only to be given the age old 'they're in a meeting' excuse! VERY FRUSTRATED! THE POOREST SERVICE!
Dear Valued Client
Thank you for posting and allowing us the opportunity to look into your complaint. Kindly email us your Hellopeter User name and Policy Number /Claim Number to enable us to assist.
Regards
Complaints Resolution Team – ***
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Dear Valued Client
Thank you for posting and allowing us the opportunity to look into your complaint. Kindly email us your Hellopeter User name and Policy Number /Claim Number to enable us to assist.
Regards
Complaints Resolution Team – ***
***
Dear Valued Client
We apologise for any frustration and inconvenience caused. This matter has now been escalated to a senior in the department, who will be contacting you shortly to attend to your concerns.
Kind regards
Complaint Resolution Centre
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Dear Valued Client
We apologise for any frustration and inconvenience caused. This matter has now been escalated to a senior in the department, who will be contacting you shortly to attend to your concerns.
Kind regards
Complaint Resolution Centre
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