GEYSER BURST

We have a bond, including structural insurance with Standard Bank.

Bond :

JP & N DE BRUYN

Bond ***

On 22/1/26 my Geyser burst. On 23/1/26 the claim was registered on the Standard Bank Banking App. Since then, no one reply to their Mails or answer their phones or respond to left messages.

*** Manager Short Term Insurance Claims

*** Short Term Claims Leader

*** Claims Consultant

*** Claims Consultant

What do I do to get responce from anyone at Standard Bank?

We even went to the Standard Bank in George, but they could/would not want to help us. They said we need to phone Client Services.

What do I do to get this issue sorted out?

I would appreciate your assistance please.

Many Thanks

Jacques De Bruyn ***