Gate motor only 3 months old and stopped working.

I contacted the call Centre to inform them that my gate motor that was replaced by their supplier is not working, yet it was installed on 13 November 2023. This is barely 6 months, and the gate motor is not working past 3 days. I contacted the supplier Gavin hoping he will come and still waiting after 3 days. He told me it's the lightning over the phone. There was no lightning in this week and we never had a lightning problem with our previous gate motor that we had for over 6 years after it was ******. The caller asked for my ID number today and while giving it to her, she dropped the call, and I was asked for a rating on the call. How can I rate a 10 if you guys do not even border to contact me back yet you got my ID number even before the agent answered the call. I need to have my gate motor fixed it should be under warranty still, and I require it to be coming out a brand-new box with remotes that I can view. As we found on Tues while opening the motor to switch to manual for the 1st time after it was installed that the key lock of the motor was not brand new, and you can see it has been used and tempered with. We are now currently having a gate with only a lock on making it easy for the ******* as the gate is on manual.