Gate motor

I submitted a claim on 25 January 2023 for the gate motor of my residence that was stripped, and after almost a month after I submitted all information and photos of the scene, Madoda Khaba from Standard Bank acknowledged my claim and got back to me. Only after contacting them again, and again it was given some attention. For the second time, I had to submit information and photos. According to the agent(Madoda Khaba), there is no registered installer or agent that could give a quote on a replacement motor. We are in May 2023 and we are still with no gate motor. I had no success with Standard Bank to date. I have sent several e-mails and I think at this stage I get ignored. My mother is 84 years old, she has to stop in front of the gate, get out of the car, open the gate pull the car into the yard stop get out, close the gate, and then drive up to the garage. This is not fare. Would you do it to your Mom? Please let us get this fixed. I pay my insurance it should be a give-give transaction people! I have 2 bonds with Standard Bank. Is my business not good enough? This insurance is for the last 13 years, is the term too short? Should I take photos again and submit them? Please help me understand, I need my gate motor for my Mom to make it safe and easy to enter the property.