Funeral Policy for Late Sister Not Cancelled – Urgent Action Needed!

My sister sadly passed away in 2019, yet I am still being debited every month for her funeral benefit.

In the first week of August 2025, I submitted all the required documents to *** and confirmed telephonically that they were received.

Despite this, Standard Bank continues to debit my account, and I have received no written feedback or resolution. Each time I call, I am either cut off or told to wait for feedback that never arrives.

I find this extremely unfair and distressing, as I have done my part and submitted all documents. I should not have to keep paying for a funeral policy on behalf of someone who passed away years ago.

Today I spoke with a Standard Bank agent, Ms. Kgomotso Kekana, who assured me that the matter would be escalated and provided me with a reference number: FNR00262**7*.

If this is not resolved urgently, I will escalate the matter further with the Ombudsman for Long-Term Insurance and the Banking Ombudsman.