Funeral policy does not pay out for bereaved family to comply with covid regulations of 72 hour burial

My dad passed away on the 10 Feb 2021. My mom put in a claim for payment of his funeral policy on 11 Feb 2021. The government regulates that all covid funerals have to take place within 72 hours. It has now been 120 hours (5 days) and still no pay out. Standard bank therefore makes it literally impossible for one to comply with the governments regulations. After numerous calls, we are yet to obtain any feedback or answer as we get transferred from one call to another and placed on hold for more than 35 mins, and then the call drops. I am appalled at he service you give your long standing clients. You are quick to debit the funds but when payment is to be paid, there are many many time frames and many procedures. I told my mum many years ago to leave Standard bank but she still had so much faith in your service. I am so glad I switched when I did because my funeral policy with FNB on my dad was paid to me within 2 hours and here my poor mother is still waiting. So too I would have been waiting if I was still with Standard Bank In a time like this, when you are in so much grief, we still need to struggle with pathetic service from Standard bank or rather no service at all. Note that I not be letting this go, until I see payment in my mom's account. I will be posting your appalling service on all social media sites. I don't want anyone else to experience such terrible service in a time when you are mourning for a loved one