Funeral Policy - Debit order amounts

<p>My mom has a funeral policy with Standard Bank for so many years (i mean years) she changed her banking details to capitec bank in the month of may 2017 - she has been in and out for the standard bank branch in Westgate mall so many times, they told her the bank details has been changed, they confirmed the details are correct, we called the call centre so many times the bank details are correct!!! but since May 2017 until today no debit has been taken, so i think you first want the policy to laspe before anything is done. My mom isnt young anymore to be walking up and down to the branch to have this sorted out.. i just called again for them to call her, they told her in july the full outstanding will be taken 1st August , today is the 2nd nothing was debited now they saying the full outstanding will be taken 1st Septemeber !! are u seriously kidding me!!! make up your damn minds - its not like shes not paying, all that needs to be done is for the money to be debited from the bank details give. the outstanding amount is R344 - my mom name is Muriel Booysen-Addison, contact number ********** - ID number ********** 184081, get this sorted ASAP or i will contact our lawyers to have it sorted.</p>