Funeral Policy Complaint

Yesterday I visited your Bellville branch and I was put on the phone with your funeral policy department and the agent hung up on me saying she's putting me through to retentions because my policy has outstanding balance and it has lapsed, and when we called back no one picked up.

I've just tried your WhatsApp channel and it tells me I have no funeral policy with you. How so when I've had one since 2002 and you are deducting money from my account every month?

FNR*** I need to know the status of this policy and I want an explanation of why as a senior was I not advised to change my daughter to an extended family member instead of you just removing her and me losing so much money that I've already paid.

You do not care about old people as long as you're milking money out of them.

Please note that I am using my daughter's email address, I'm 76 years old and I do not have an email nor an HP account hence I've logged in on her one.

My details are,

*****ba Cynthia Ngqukuvana *** 18 Tolo Close Luyolo Ville Gugulethu 7750 Contact ***