Funeral policy

I'm extremely disappointed with Standard Bank Insurance's funeral policy service. I switched from FNB expecting better service, but this has been a terrible experience. I submitted a claim and for two weeks, no one contacted me with any updates—I had to keep calling myself just to find out what was going on.

It was only after I formally lodged a complaint that someone responded, and even then, it was to send me a rejection email citing a waiting period. However, I had already completed the waiting period with FNB before moving over. I raised this concern in my reply to the complaint handler, and once again, I’ve been met with complete silence.

This level of service is unacceptable, especially when dealing with something as sensitive as a funeral policy