Funeral Policy

You have the meanest and rudest staff, to begin with, you need to teach your employees basic customer service. I am a 74 years old pensioner and whenever I visit your branches for clarity I get the most impatient and rude consultants, i always leave your branches with a heavy heart each time I visit one of your branches.

I need a manager to contact me and they must be patient and equipped to deal with a senior, I need clarity on what I keep getting calls stating that I owe my January premium before I take the matter to the Ombudsman.

I am sick and fed up with you lot after so many years you want to trick me and end up lapsing my funeral policy. I need a call back asap because right now I am contacting your call center and your rude staff keeps dropping the phone in my ear. I'm okay with an English-speaking person but I prefer to be assisted in IsiXhosa. Your staff must just remember that there are many unemployed individuals out there seeking jobs whilst they gamble with theirs.