VB
Veronica B
1 reviews | Active since Mar 2009
08 Sept 2021, 18:03
Funeral Plan - Very Poor Service
I've submitted a claim 3 days ago - via email, as was requested of me telephonically. After I had absolutely no response to my email, I submitted the claim again via whatsapp. As at this moment, I have not received any feedback or communication from Standard Bank. I've had to pay for my mother's funeral out of my own pocket - why then did I pay the monthly premium for the funeral plan?? I am extremely disappointed in the service received during this difficult time.
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Veronica B's updateReviewer Update
10 Sept 2021, 10:09I was assured that a resolution specialist would be in contact with me. This has not yet happened. I decided to phone the call center AGAIN. After being on hold for 19min & 31sec, I decided to end the call. How is this appalling service acceptable to Standard Bank Insurance? I’m even now contemplating closing my bank account with Standard Bank as well as that of my husband. There is absolutely no excuse for bad customer service – especially in a time where you have just lost a loved one!
VB
Veronica B's update10 Sept 2021, 10:09
Reviewer Update
I was assured that a resolution specialist would be in contact with me. This has not yet happened. I decided to phone the call center AGAIN. After being on hold for 19min & 31sec, I decided to end the call. How is this appalling service acceptable to Standard Bank Insurance? I’m even now contemplating closing my bank account with Standard Bank as well as that of my husband. There is absolutely no excuse for bad customer service – especially in a time where you have just lost a loved one!
VB
Veronica B's updateReviewer Update
25 Sept 2021, 19:25As my Mom has bow passed, I assumed the funeral policy in her name (which I paid for) would be closed. Please explain why you are still deducting the premium from my account??
VB
Veronica B's update25 Sept 2021, 19:25
Reviewer Update
As my Mom has bow passed, I assumed the funeral policy in her name (which I paid for) would be closed. Please explain why you are still deducting the premium from my account??