Funeral Department Telephonic consultants no help at all

This morning I had the unfortunate experience of calling into the funeral department to follow up on my exhausting policies to update and add a few members. The 1st call I was told by consultant that her system is not working, which I understood I said I call back and speak to someone else, 2nd call I spoke to someone who said he will get someone to call , after I insisted I already called previously he offered to help. Unfortunately the line disconnected and call cut. He did call me back and we spoke about , again the line went back and line disconnected. I then called the line again , consultant told me she cant help they are load shedding in her area , i said that fine i called again for the 4th time. This time I got through an extremely impatient consultant. She spoke over me disregarded any info I had to give her did not even ask what I was calling for. With every word she responded and repeated her word..eg You are 'rude rude rude', or 'mam mam mam". I did ask her if she is okay and I said something to hurt her feelings can I apologies, I then asked if we can focus on matter at hand she refused and insisted that she will not help me. I am defeated at this point as i have no idea how or who will assist me. The telephonic consultants have no intention as this is not the 1st time this has happend. My complaint her is the last consultant i spoke to I called from *** at around 11:54 on the 21June 2023 I stayed on the line after she went silent till she hung, I highly doubt such behavior should be allowed with a bank of this caliber. She is really not supposed to be on the phone. At least not in the funeral department. My second complaint is can someone help me please I just need a list of all my policies how much is paid, what's active, beneficiaries ?