Funeral cover Standard bank

Bad customer service. I mistakenly reversed a debit order last month on my funeral cover policy. I recieved an sms to say my policy had stopped so i went inside the bank to check why and it was only then that i realized that i had reversed my debit order. I was advised to call the funeral cover department so i can rectify same. Getting of a consultant to speak has proven to be a task. I was being put on hold for hours and my airtime was even getting finished. Even when i requested to be called back they will put me through to the funeral policy query department and i will be put on hold for more than an hour. So today i decided to go inside the branch in kingsmead durban. They told me only phonecall can assist me and that i couldn't ne assisted inside. They put me on the phone again despite me stating that i was being put on hold for long time. I made the call only to be answered after an 1hour and 15 minutes on the phone. They told me they couldn't assist me and that someone will call me within 48 hours. Someone eventually called me this afternoon but i was told my one of my policies had lapsed and i had to restart the whole process. I made several attempts to contact them prior this but i was not assisted because noone answers their phones. I had 3 policies but they told me they could only reinstate only 2. So i just decided to cancel all 3 of them. Im really dissapointed in the manner in which my query was handled. It is so difficult to get a hold of them regarding funeral cover policies.