Funeral Cover not paid out the day before the Funeral, how sad.

Being an Standard Banker for most of my life, not missing a payment or having a bad payment record. I must say the Funeral Insurance service is pathetic, I submitted all documents, followed up was advised that payment will be processed by Thursday 17h00, dollolo, no feedback received no email notification, nothing. When I called the Friday before my dad's funeral, I was told that my banking details are missing, submitted the document at 09h30. Followed up again 14h30 again to my surprise still no payment no update, and I had to call again to follow up.

If a service is promised to be done in 48hours, Std Insurance should not lie about their delivery especially during a crucial time of mourning and pain.

But again, I guess they not the ones burying their loved ones, so what's the rush.

Poor Service