FUNERAL COVER - I'LL BE DEAD BEFORE THIS IS DONE!!

IF IT WAS POSSIBLE, I WOULD HAVE GIVEN THEM MINUS 20 FOR RESPONSE! I have asked Standard Bank funeral cover to change my debit order to my bank account at FNB. Two month and three letters later, they are still responding to me, that a consultant was assigned to my problem and will be in touch but nothing happened. I CANNOT WAIT ANY LONGER, PLEASE HELP!!