Funeral cover claim

Item: Standard Bank Insurance
Rating: 1
Author: Sinenhlanhla M

I tried calling to submit a claim but I had to hold for the 40 minutes, I went to the branch and the lady said she has submitted the claim but no one has called me to let me know what is going on, I tried calling again I had to hold for 30 minutes no response. I don't know what is going on.

Helpful (0)

Replies (3)

Standard Bank Insurance's replyOfficial

31 Aug 2021, 11:47

Dear Valued Client

Thank you for posting and allowing us the opportunity to look into your complaint. Kindly email us your Hellopeter User name and Policy Number /Claim Number to enable us to assist.

Regards

Complaints Resolution Team

Standard Bank Insurance's reply31 Aug 2021, 11:47

Official

Dear Valued Client

Thank you for posting and allowing us the opportunity to look into your complaint. Kindly email us your Hellopeter User name and Policy Number /Claim Number to enable us to assist.

Regards

Complaints Resolution Team

Standard Bank Insurance's replyOfficial

31 Aug 2021, 12:26

Thank you for posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you and investigate the basis of your complaint in order to reach resolution.

Kind regards
Complaint Resolution Centre

Standard Bank Insurance's reply31 Aug 2021, 12:26

Official

Sinenhlanhla M's updateReviewer Update

31 Aug 2021, 12:38

Thanks I will wait

Sinenhlanhla M's update31 Aug 2021, 12:38

Reviewer Update

Thanks I will wait