Funeral claims

A claim was submitted for one of our members of society on behalf of Are kopaneng burial society. The frustrating thing about standard bank funeral claims is that they do not follow up or give feedback. When you call through their call centre you wait for up to 15 minutes before speaking to a consultant which is costing a lot of airtime. We cannot go to the branch everytime to make enquiries. If you don't go no one is willing to follow up. In this era of technology we still have to enquire manually for more than two weeks on something the bank assured us with that the claim will be paid in 48 hours. Today when I call to check how far they are with the claim, I am told about a technical error which is their problem on top of that no one has informed us about this. So the bank is unable to resolve a technical error since last Friday which is inconveniencing us since the date of the submission of the claim. This is beyond poor service from standard bank.