Funeral claim not paid -

We registered a funeral claim on the 26th of April and to this date the amount hasn't been paid. We have been calling almost everyday and every time we are told all submitted documents are correct and the amount will be paid within 24 hours. My father was buried already. Someone at Standard Bank funeral claim is not doing their job and does not care how much people are waiting for that cash so that debt made to bury my father can be repaid. I hope Standard Bank is happy with the way they are treating their clients. I am glad I personally cancelled by Standard Bank funeral cover because this is what my beneficiary will go through when they claim