Funeral Claim, No Payment

Such poor service from this bank. I am very disgusted and disappointed. Funeral claim finalized 2 weeks ago but still no payment. I called and spoke to Felicity at the call center who claimed payment was made but no POP. Called again to follow up in 2 days after and spoke to Noluthando Dlembula who also claimed that payment was made on the 22nd but there are still not funds in my grandmother's account.

This is such an inconvenience for my grandmother who is mourning her husbands passing.

This is utterly ridiculous and disrespectful from this Bank. I cannot emphasize enough our great disappointment and disgust.

Totally unacceptable. No one deserves such treatment after paying for 15+years.