Funeral Claim

I am very disappointed with the poor service that I have received from standard bank insurance. I submitted documents for a death claim on the 29/09/2025 but it's still not finalized, every time when I do a follow up they put me on hold for +-an hour and then be told that my claim is still with an assessor but he get back to me before the end of business day of which it never happened then I decided to put a complaint via email since I was not getting any help telephonically. I was assisted by Mr Langa Mthimkhulu who said it will 8 days to resolve the matter but on the 6th or 7th day he told me that they don't have an outcome as yet and they are closing it on his side since the matter is busy with an assesor (Masixole Joko) I should communicate with him directly. I sent an emails to Masixole but he nerver responded on my emails till today.