Frustrating experience

This is the most frustrating business I have ever had to deal with, 6 weeks of trying to get a claim paid sorted out. Their digital channels just don't work, no one responds to email as it's a "large" mailing group. Everytime you call in, it's a a wait and then get transferred to a random agent that has no clue or background as to the claim - they can't transfer you. I have the senior claim agents direct email, and I am still not getting a response. The claim has been approved for two weeks, but I have been given zero feedback on payment since then.