Frustrated with Standard bank home insurance

I reported that my roof and ceiling including gutters was badly damaged by the hail storm on Wednesday. The contactor came to assess the damage yesterday but I was never offered any emergency roof covering material. Yesterday it rained again and yet again we had water in the house. I had to pay for the material and labour in order to minimise the risk of damage. So exactly why am I paying the premiums for the home insurance monthly if I'm going to receive this treatment from your company? People are complaining about the level of service you provide us with and you don't allow us to insure the houses with other insurance companies, if we have the home loan with standard bank.

Do you get some sort of excitement from all the complains? What's your reasoning behind this?

My neighbours are receiving good service from their insurance companies and here I am with standard bank. I'm frustrated and sad on top of the hail damage mayhem I have to deal with your level of service.