Frustrated client!!!

I'm trying to lodge an emergency claim through the home insurance of standard bank but even after an hour on the phone waiting no one has assisted me. Their phone just rings and puts me on waiting . I tried using the numbers on their webpages but I've not been assisted . I cannot utilise water due to the pipes . We pay every month however when you try use a service you have to struggle . This is extremely frustrating considering that it's not the first nor second time Standard bank has demonstrated *********** when it comes to home insurance emergency claims The claim has not been resolved nor attended to as the phone just puts me on waiting so if you ever decide to attend to me please call me ***. Sadly priority is on the money and not the customer