Frustrated and disappointing

In April I had some storm damage to my home. I submitted a claim to Standard Bank Insurance. They sent out an assessor and then nothing. I chased them up and chased them up. A few months later after numerous emails a manager asked some one to report back to me. Days later after requesting a response they wrote back - I rep**** and then NOTHING! Its nowend of July and the damaged is not repaired. I am outside the country and the initial phone call cost me more than R100.00 trying to get sorted. I am desperate