Frustrated and Disappointed Standard Bank Insurance

We are extremely frustrated and disappointed with the ongoing handling of our insurance matter.

Our claim was rejected on the basis of “maintenance,” despite us submitting clear proof that proper maintenance was done from our side.

In addition, we requested in November last year for our solar system to be added to our insurance policy. To date, this has still not been finalized. We were informed by one consultant that our request had been handed over, but since then we have received no feedback.

We continue to pay our monthly premiums, yet:

Our claim remains unresolved

Our solar inclusion has not been finalized

Our emails to the complaints department are only acknowledged, with no follow-up

The damaged area on our property is worsening

This matter has now been ongoing since November and requires urgent escalation.

We request:

A written explanation for the rejection of our claim, with detailed reasoning.

Confirmation of the status of our solar inclusion.

A clear timeline for resolution.

Escalation to a senior manager if this cannot be resolved immediately.

Please treat this as urgent. If this matter is not resolved within 7 days, we will have no choice but to escalate it to the relevant ombudsman.

We expect professional service and accountability.