Frustrated - a claim lodged 4 months ago not resolved

Our gyser burst in March 2022. We were requested by the insurance to source a supplier, which we did. Photos were sent to the insurance and we've been following up on numerous occasions but with no success. The number doesn't seem to be working most of the time. Our ceiling is extremely damaged & the carpet is a mess and smelly. Every month, we're still paying. I'm just fed up with this company. This is not an insurance to consider at all.