Fridge taken for repairs in December 2017

I logged a claim under my househd contents with standard bank insurance on the 1st Decembe 2017 for my fridge with a deep freezer was not working. On the 5th a technician was sent out to come and assess and took away the fridge. My claim was declined for some reason that I could not understand. Up unt today 16 February 2018 my fridge has not come back. I have phoned the insurance department at standard bank 5 times requesting for them to bring back my fridge. I spoke to Masi on 3 occasions, spoke toTumi and another lady whose name I have forgotten. They have all promised to get back to me by end of business day which they have not done. Up until today my fridge is not back and no one has called me. I just need my fridge back, thats all, I dont even have the energy to fight. It didnt even help that I was an employee of the bank even after several complaints. Please bring back my fridge.....that is all im asking for.