Flexible Funeral Plan

So its been almost 2 weeks since I made a claim on my standard Flexible Funeral Plan. I am so disappointed that they dont bother to update you about anything. I only email I received was on the day I made the claim, they confirmed that they received it. When I call I am told its still being reviewed, the reason I even have a funeral policy is for me to not have to deal with financial struggles while dealing with a loss of a loved one. I find myself borrowing money from people and not being able to even afford basic funeral costs is so stressful. There is no chance to even mourn. So I decided to check reviews just to see if other people also experience the same struggles with standard bank, to my surprise a lot of people are saying its been more almost a year. the fact that I didnt even bother to check reviews was because I trusted standard bank and never imagined going through this, I only bank with standard bank and they have never given me a reason to not trust their service until now. I have my family covered under the same funeral policy and to think this is what I would have to go through every time I claim frightens me.