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Lauren R

1 reviews | Active since Nov 2012

15 Aug 2018, 11:14

Fix your mess!!!!

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Fix your mess

A review of Standard Life by Lauren R on 7 Aug 2018

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Fix your mess

Standard Bank Life Insurance debited my account 5 days before my debit date. I contacted them to find out why my account was debited before the agreed debit date. the consultant informed me that it was like that since December due to people getting paid earlier. I informed the consultant that i never gave Standard Bank permission to debit my account earlier as i agreed to a certain date because i know that i will have money in my account. The consultant couldn't give me an answer as to why my account gets debited earlier and called her supervisor. According to the supervisor i gave the permission when i took out the life cover, which i cannot remember. She indicated that she will send me the recording, I'm still waiting. I reversed the transaction from the bank as that money was for another commitment. I received an sms on the 26th to say I've missed a premium. I called standard Bank again indicating that my debit date is only on the 27th, how can I miss a premium before the 27th. I requested that the debit order be resubmitted. I called on the 30/07/18 to inquire why the debit didn't go through my account. I was informed by Chaseral that my payment was received and that my debit order date is now on the 14th. Where am i going to get money on the 14th? When did i agree to the 14th? Who gave you permission to debit my account before the agreed date? On 31 July i received the sms again that my premium was missed. This is really an inconvenience. This service is beyond pathetic and you are considered one of the biggest banks? Based on what? At this point it looks like standard bank is looking for a reason for me not to be covered. Can you please fix your mess as you are causing unnecessary admin for me because of your uselessness.

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Replies (2)
LR
Lauren R's update17 Aug 2018, 22:42
Reviewer Update
I get a call from standard bank today, during my working hours, regarding my complaint. I explain to the lady that I'm at work and don't take personal calls during working hours. I explained that she's got two minutes. Guess what, she puts me on hold. The two minutes are ticking. When she comes back she tells me that my debit order will on go off from my bank account on the agreed date. She also indicated that my request for the recording will be sent to my address that i need to verify. Guess what, your two minutes is up. My query wasn't addressed in its entirety. Than I get an sms saying you tried to address my query and that I should call. I tried that remember and my time was wasted and I was **** to by your staff. I think standard bank that you will appreciate that some of us actually have to work to pay you.
LR
Lauren R's update28 Aug 2018, 20:31
Reviewer Update
You debit my account before my debit day. Now my debit day has passed and still my account is not debited and then claim that I missed premiums and are therefore not covered. What you are trying to do? Standard Bank you are playing with people's lives.