Feedback on previously unresolved claim

I had an issue with Standard bank home insurance that got me really frustrated ,a claim that took over 3 months to be attended to while I stayed with an open ceiling , only today the contractor is busy replacing my ceiling because of the trap door that was enlarged during a geyser replacement . After I lodged a complaint with Hellopeter I was immediately contacted by both bank and contractor and arrangements for today were made and I can safely say they were honored by the contractor Building solutions, they were on my doorstep on time this morning and are still busy with work.

However there are few things I would like Standard bank to improve on: 1.Customer service help line is frustrating to get through,at times one stays on line for an hour waiting for a consultant to answer, that is a lot of money calling from a cell phone. 2.Their email addresses on STD website for lodging complaints need to be updated, they all bounce meaning with the slow service on telephone lines there is no other way of getting through to them at all, even going to a branch does not help you get given a phone and still wait for up to an hour in my experience until I gave up. 3.Contractors that work with the banks are not at fault, in my case they came to assess and take measurements twice but after that the bank failed to take action of approving my claim as it was above their expected amount. 4.Any job notification cannot be closed until the customer is serviced, if you do it means the customer is still seating with an open ceiling for months until all means of trying to get to the bank are exhausted and Hellopeter is the only way out, that needs to change communication channels must be easily accessible. 5. Communication between the bank and their contractors must be taken seriously, someone must be dedicated to such responsibilities so as to ensure that the bank plays its role, I am a client of standard bank it is their responsibility to make sure I receive the service that I pay for.

I would like to thank Hellopeter for giving us this platform and hope that Standard bank improves their way of doing things.