HB
Hein B
1 reviews | Active since Nov 2015
22 Nov 2017, 14:52
Feedback on Insurance Claim (17/073488) - Storm damage which happened on 03 October 2017
I was informed on Tuesday, 14 November 2017 that my claim would be paid out by Friday, 17 November 2017.
To date, 22 November 2017, I am yet to receive the payment.
I have been trying, non stop, to get hold of someone at their Call Center ( ********** 444), only to be placed on hold, each time, and then be cut-off.
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Replies (4)HB
Hein B's updateReviewer Update
22 Nov 2017, 15:03Ok.
Let's test your response rate. I have waited 6+ days to get hold of you vide your official channels, namely telephone, e-mail, and Call me back - without any success. Ther is clearly a problem on your side.
If I had not resorted to hellopeter, I probably would not have received a response.
HB
Hein B's update22 Nov 2017, 15:03
Reviewer Update
Ok.
Let's test your response rate. I have waited 6+ days to get hold of you vide your official channels, namely telephone, e-mail, and Call me back - without any success. Ther is clearly a problem on your side.
If I had not resorted to hellopeter, I probably would not have received a response.
HB
Hein B's updateReviewer Update
24 Nov 2017, 10:07And so the story goes. 2 days later, and I am yet to get anyone from Standard Bank Home Insurance to make contact with me.
Pathetic. Your Customer service is absolutely shocking!
HB
Hein B's update24 Nov 2017, 10:07
Reviewer Update
And so the story goes. 2 days later, and I am yet to get anyone from Standard Bank Home Insurance to make contact with me.
Pathetic. Your Customer service is absolutely shocking!
HB
Hein B's updateReviewer Update
28 Nov 2017, 06:20And as I predicted, 4 days later (28 November 2017), and to date No One from Standard Bank Home Insurance has yet contacted me.
HB
Hein B's update28 Nov 2017, 06:20
Reviewer Update
And as I predicted, 4 days later (28 November 2017), and to date No One from Standard Bank Home Insurance has yet contacted me.
HB
Hein B's updateReviewer Update
01 Dec 2017, 07:46It is now 2 weeks past the date that the money would have reflected in my bank account, and yet it still does not!
The contractors are wanting their money, and I don’t have an answer, because you don’t keep to your word.
I am now reporting this to the Ombud.
HB
Hein B's update01 Dec 2017, 07:46
Reviewer Update
It is now 2 weeks past the date that the money would have reflected in my bank account, and yet it still does not!
The contractors are wanting their money, and I don’t have an answer, because you don’t keep to your word.
I am now reporting this to the Ombud.