Feedback on Almost 60 day old claim at Pathetic Standardbank insurance

This is my third review in a month after reading recent comments about this insurance there is a pattern when it comes to claims with regards to leaking pipes and they do not want to payout these claims after their service department called me a person called Adeel sounded like she really wanted to help me but this was far from the truth she listen halfway and i had to remind her even when in told her that i wont wait any longer its going to 2 months since i logged the claim and that i am going to fix my leak myself and that i want to cancel my policy she did not even try to stop me its just like fine if you dont like our ****ty service we dont care you can go which i could not believe for a customer care specialist if that is how a complaint gets resolved by their specialist i am glad i am leaving it is for this reason that i am warning and encouraging all customer that want to joint or that are currently with them please people go to another insurance you will one say wake up with a bigger problem that you meed immediate assistance with then these people will leave you out in the cold this is my third claim the first took so long i decided to close it and fix it.myself the second one also took more then a month and the last one now is going for 2 monts which i have now also decided to fix myself please people get out before its to late