FEEDBACK FROM POOR SERVICE OF STANDARD BANK

My review in connection with a complain Iayed against Standard Bank Home Insurance. I received an email from them after registering my complain on this platform and their response state that; their email serves to acknowledge receipt of our complain and they apologize for the "drop in service levels we experienced " They promised to investigate and review the matter in order to resolve it as "quickly as possible " and their turnaround is 8 working days for resolution ( This response was received on Friday the 9th of Apri 2021, which means they have until Wednesday the 21st of April 2021 to come back to us with amicable solution) .....for this reason, I will not even mention the name "Standard Bank" to anyone around me, their service is very poor!