Fed up

Called in to find out what the cancellation procedure is as I had received very bad experience with my building claim a couple of months ago. I asked if there is a termination notice period to be carried out and the consultant could not answer my question. He informed me to send an email which I refused as they don't respond. He insisted, I became frustrated and insisted that he ask someone if he doesn't know the answer to my simple question. At this point he informed that he will transfer me to someone who can assist. Why did I have to tell him to ask for help and then only transferred to someone who knew the answer to my question. This is exactly the reason why I am cancelling. There is no customer service, no urgency and no helpfulness at Standard Bank.