Fear of having a paupers funeral coz of sbib

I tried contacting standard bank insurance funeral servicing department approximately 3 times to request for debit order details to be amended. All I got on all occasions,after my call was answered timeously, was that I was at the "message desk". It did not seem as though they had a high influx of calls. K have been struggling with sbib funeral department on several occasions with unfavorable service. The only and main reason for staying is loyalty that keeps on turning on me. At this moment I am not even sure that I still have cover or not in these uncertain times we live in. I have discovered that this is the only platform to get assistance as emails are only attended to months after one has sent it and calls are being taken to a none existent message desk where no one actually calls the customer back.