Father removed from policy without consent

Hi, I Took a funeral policy with standarbank and later added my father on the cover. that was in 2016 and in 2019 my father was removed from the policy without my consent.. 2 weeks ago i went through my policy documents and realised that my father was no longer covered.. I made several calls trying to explain to consultants with no luck.. days later 1 consultant picked it up and promised to escalate it to his supervisor and get it resolved.. 5 days later issue was not resolved and i have not been getting updates.. on the 17th i recieved an email saying changes made to you policy but the policy was still the same, my father not covered.. even today standardbank still doesnt know how my father was removed from the policy and no one will account.. I lost trust and faith in them.. il be canceling and taking my every cent to a better bank.. please be alert and not go through what i went through.. it can be worse atleast i realised this in time but for others it might be in an event of death and things will fall apart.. I wont recommend anyone to take up anything with this Bank.. Im very frustrated and dissapointed to think that i have been trusting them with so much of my stuff.. but then not anymore, bye bye standardbank😔😔😔