Failure upon failure upon failure ... upon failure ...

Here is a response from my previous HP entry from complaints unprofessional Zorhan Pretorius. Imagine my surprise to responding to this email (which I screenshotted) and receiving no response back. In fact, I got a call from the claims department a week later saying that they were going to pay me less than the telephonically agreed upon amount... To which I have still not received any payment... And the claims department won't answer their phones. What's wrong with you Standard Bank? This seems like it should be your daily business, not something that takes weeks, and 2 hellopeters to resolve? Or actually, that sounds about right...