1 reviews | Active since Jun 2016
Failure to effectively assist with bond insurance query
<p>I have been trying to explain my claim related follow up for 2 days now with no effective plan of action or reference point of assistance.</p> <p> </p> <p>Urgently looking for the referred contractor to repair an installation done at my home whether this be a follow up on an existing claim or new claim entirely. I couldn't care, I simply need assistance !!!!</p>
Still no call from any specialist from Standard Bank... Tried contacting the complaints Dept on ********** 101 and nobody could assist and are advising me of a 10 day turnaround time which has absolutely no relevance to the nature of my escalation (as this is already urgent).
Needless to say, I am considering moving not only my bond and household insurance but entire banking portfolio as a result of this experience !!
Still no call from any specialist from Standard Bank... Tried contacting the complaints Dept on ********** 101 and nobody could assist and are advising me of a 10 day turnaround time which has absolutely no relevance to the nature of my escalation (as this is already urgent).
Needless to say, I am considering moving not only my bond and household insurance but entire banking portfolio as a result of this experience !!