Failure to apply changes on building Insurance

Dear Standard Bank Insurance

I hope this message finds you well.

I am writing to formally request the cancellation of the building insurance that was app**** to my account. When signing the registration documents for my home loan, I clearly indicated that I would be taking out external building insurance, and I also confirmed this in the forms submitted on 29 August 2024, which included the first payment to the developer where surprisingly the developer was paid exact amount but you failed to take note of insurance.

Checking my first statement now, I have noticed two insurance charges of R327.12 and R460.65 (totalling R787.77) app**** to my account on 3 January 2025. These charges are in direct contradiction to the arrangement I made regarding external insurance.

I have made several attempts to resolve this matter by contacting the Home Loan Department and subsequently being transferred multiple times. Unfortunately, despite my efforts, the issue has not yet been addressed, and I would now like to request the following:

Immediate cancellation of the building insurance policy. A refund of the charges totaling R787.77 for the insurance premiums that were incorrectly app****.

I kindly request that this matter be resolved as soon as possible and that you provide confirmation of the cancellation and refund.

Thank you for your attention to this matter, and I look forward to your prompt response.