Failure to action a simple request

<p>Still no reply to my emails.</p> <p> </p> <p>From: Itikeng Maloke <br />Seant: 08 June 2017 10:50 AM<br />To: ********** za' ********** ********** />Cc) <KeboneSHS ********** 1 [SR Ref No : ********** 9]<br />Importance: High<br /> </p> <p>Good day,</p> <p> </p> <p>I am still awaiting feedback regarding my query dated 25 May 2017.</p> <p> </p> <p>I called you insurance department on the 1st of June 2017 to follow up on our request and I was made to hold on the line for 16 minutes, subsequently my airtime got depleted and the consultant did not even have the decency to call me back nor send an sms.</p> <p> </p> <p>I am extremely appalled by your service level, if this is the type of service we are getting for a simple general update, what will happen when we actually need to claim?</p> <p> </p> <p>We hereby give you 72 working hours to attend to my query or we will express our extreme dissatisfaction with your service on all social media platforms including hello peter and seek cover at one of your competitors.</p> <p> </p> <p>Attached is the recording of the call in question.</p> <p> </p> <p>Regards,</p> <p> </p> <p>Itikeng Maloke</p>